Indents should not disappear into a portal. We assign a single operations thread to your account so repeat cycles, consignment agreements, and emergency top-ups stay traceable.
We mirror your formulary where possible, flag molecules that habitually run long on lead time, and keep batch documentation ready for your pharmacy audit. When a protocol changes mid-quarter, you message the same desk — not a new ticket queue.
Lines that need refrigeration or controlled handling get explicit checkpoints: packing photos when you want them, carrier SLAs we can explain, and honest ETAs when monsoon or airport delays stack up.